SHIPPING COSTS:

At La Condesa, we work with Ontime to guarantee that all orders are received in perfect condition as quickly as possible with all guarantees.

The delivery costs will vary depending on where you want your order to be shipped to.

Europe: 18€ EUR

North America: 30€ EUR

South America: 60€ EUR

Asia: 60€ EUR

Rest of the world: 60€ EUR

You can ask Ama de llaves about the estimated delivery time: amadellaves@lacondesa.es

RETURN AND EXCHANGE POLICY:

We do not accept returns.

However, if once you receive your order, you need to change the size or you change your mind and prefer another model, you have 15 days to write to us at amadellaves@lacondesa.es to request the exchange. On this exchange the client will be charged shipping costs.

If the cost of the item that you wish to exchange it for is higher, the difference will be charged.

DELIVERY TIMES:

Once the order has been made via www.lacondesa.es, our Ama de llaves will contact the client to confirm the approximate delivery time. As a general rule, we usually deliver the order in 3 days. There are always exceptions during our sale periods or when the jackets are out of stock due to high demand. In this case, there is no need to worry because we will make it for you, but take into account that this can mean that it will take around 15 days to reach you at your indicated address. If you want to track the status of your order or if you are in a hurry due to a birthday, anniversary, specific dates, etc., please let us know by email and we will try to work our magic. amadellaves@lacondesa.es